Services
The nine things we actually do for your IT
No bundles with vague names and no features nobody asked for — just infrastructure, security, cloud and backup, AI monitoring and advisory, helpdesk support, AI telephony, onboarding and projects, straight advice, and custom software and web development. Below is what each one really includes, who it's for, and how we run it day to day.
01 / Infrastructure management
Servers and networks that get looked at before they fail
Servers, switches, firewalls, and Wi-Fi don't run themselves — someone has to patch them, watch them, and know what's actually plugged into what. That someone is us, and we write it down as we go instead of keeping it in one person's head.
What's included
- On-prem, virtualized, and cloud-hosted servers
- Switches, routers, firewalls, and wireless access points
- Scheduled patching and firmware updates
- Monitoring for the things that quietly degrade — disk space, failing drives, dropped connections
- An asset inventory that's kept current, not built once and forgotten
- Network documentation a new technician could actually follow
Who it's for
Businesses running their own servers or network gear — on-site, in a data center, or some mix of both — who want it maintained properly instead of discovered broken during a Monday morning outage.
How we run it day to day
Patches go out in planned maintenance windows, not whenever we get around to it. Monitoring alerts get reviewed by a person, not left to pile up in an inbox. When we touch a server or a switch, the change gets logged, so the network's actual state matches what's on paper.
02 / Security
The basics, applied consistently, not just after something breaks
Most security incidents we've seen didn't come from something exotic — they came from a skipped update, a phishing email that got through, or an old account nobody deactivated. We treat security as ongoing hygiene, not a once-a-year checkbox.
What's included
- Endpoint protection on laptops, desktops, and servers
- Email filtering and anti-phishing controls
- Access reviews — who has admin rights, and why
- Offboarding cleanup so ex-employees' accounts don't linger
- Security patching tied to the same cadence as infrastructure patching, not a separate forgotten track
- Incident response if something does get through
Who it's for
Any business handling client data, financial information, or anything else worth protecting — which is most businesses. You don't need to be a specific regulated industry to need this done properly; you just need to not want to find out the hard way.
How we run it day to day
Protection is deployed centrally and monitored, not installed once and ignored. Access and account lists get reviewed on a regular cadence instead of only when something looks wrong. We won't tell you we hold a certification we don't — what we offer is consistent, applied basics, which is what actually prevents most incidents.
03 / Cloud & backup
A backup nobody has restored from is just a hope
Cloud productivity suites and cloud infrastructure both tend to sprawl quietly over time — extra licenses, forgotten resources, backup jobs that "succeeded" without anyone checking what they actually captured. We keep both tidy and tested.
What's included
- Microsoft 365 / Google Workspace administration
- Cloud infrastructure management and cost review
- Backup configuration for servers, workstations, and cloud data
- Scheduled, periodic restore tests — not just a green status on a dashboard
- Basic disaster-recovery planning: what gets restored first, and how
Who it's for
Businesses running on Microsoft 365, Google Workspace, or cloud infrastructure who want the licensing and spend kept sane, and anyone who's never actually tested whether their backups work — which, if we're honest, is most people until someone makes them.
How we run it day to day
Backups run on a schedule, and we periodically pull a real restore to confirm the data is actually recoverable, not just that the job reported success. Cloud spend gets reviewed periodically too, so unused licenses and orphaned resources don't just accumulate.
04 / AI monitoring & advisory
Pattern recognition where we're already watching, straight talk where we're not
Two related but separate things: pattern-based detection layered into the infrastructure and security monitoring we already run, and plain advice for clients evaluating AI tools of their own — no platform to sell you, no hype attached.
What's included
- Anomaly detection layered into existing infrastructure and security monitoring
- Automated remediation for the specific, well-understood cases where it's safe to act without a human first
- Plain-language advisory on evaluating AI tools and vendors your business is considering
- Guidance on data governance questions that come up before adopting an AI tool — what it can see, where that data goes
Who it's for
Existing monitoring/security clients who want more of what we're already watching caught automatically, and any client sizing up an AI tool who'd rather get a straight answer from us first than a sales pitch from the vendor.
How we run it day to day
Automated remediation is scoped narrowly and reviewed — it doesn't quietly expand into acting on things it hasn't been specifically set up to handle. Advisory conversations happen the same way as our general advice service: on request, without a commission riding on the answer.
05 / Helpdesk & ticketing
A real queue, a real person, a real record of what happened
Every request goes into our ticketing system — the same platform your team would log into directly at helpdesk.geekin.us — not a shared inbox that quietly fills up. A technician picks it up, works it, and closes it with a note of what was actually done.
What's included
- Password resets, account lockouts, and access requests
- Broken or slow laptops, desktops, and peripherals
- Software install, update, and troubleshooting support
- Printer, Wi-Fi, and "it worked yesterday" issues
- A self-service client portal for logging and tracking tickets
- Escalation to our infrastructure or security team when a ticket turns out to be a bigger problem underneath
Who it's for
Teams with no in-house IT at all, and teams with a small internal IT presence who need overflow coverage, a second set of hands, or backup when someone's out. Works equally well for five people in one office or a hundred spread across several.
How we run it day to day
Requests come in by portal, email, or phone and land in the same queue either way. We agree on response-time expectations with each client up front rather than hiding behind a generic policy, and every ticket gets closed with enough detail that the next technician — ours or yours — isn't starting from zero.
06 / AI Telephony
Business phone systems that actually answer and keep notes
Phones and IT usually end up with two different vendors who don't talk to each other. We fold phone systems into the same monitoring, support, and accountability as everything else — and layer in AI where it actually saves time, not as a gimmick.
What's included
- VoIP/business phone system setup and configuration
- AI receptionist/auto-attendant for incoming calls
- Call transcription and summarization
- Smart call routing based on what the caller actually needs
- Call analytics — volume, patterns, and trends over time
- Number porting and multi-location/extension management
- Integration with the same helpdesk you already use for everything else
Who it's for
Teams who don't want a separate phone vendor and a separate IT vendor pointing fingers at each other when a call drops, and anyone tired of a static phone menu or a voicemail nobody listens to until it's too late.
How we run it day to day
Phone systems go into the same monitoring as your network and servers, so outages get caught the same way — and get logged into the same ticket history as everything else. Call transcripts and summaries land where your team already looks, not in a separate app nobody checks.
07 / Onboarding & projects
The occasional big lift that doesn't need a full-time hire
New hires need accounts and hardware ready on day one. New offices need a network before anyone can work in them. Migrations need a plan, not improvisation. These are one-off projects, scoped and run properly, not squeezed in around helpdesk tickets.
What's included
- New-hire setup — accounts, hardware, access, day-one ready
- New office and workspace network setup
- Office moves and physical IT relocation
- Platform migrations — email, file storage, line-of-business systems
- A written plan and timeline before work starts, not after
Who it's for
Growing businesses that don't have constant project work, so keeping a dedicated project team on staff doesn't make sense — but still need the occasional move, migration, or hiring wave handled by people who've planned one before.
How we run it day to day
Every project starts with a scope and a timeline we both agree to, with milestones communicated as we go rather than a single update at the end. When it's done, you get documentation of what changed — not just a working result with no record behind it.
08 / Advice, plainly given
A straight answer when you ask "do we actually need this"
A lot of IT spending gets decided by whoever's selling the loudest. We'd rather tell you what you actually need, even when the honest answer is less than what you asked about — or nothing at all.
What's included
- Vendor and software reviews before you sign anything
- IT budget planning and spend reviews
- Roadmap conversations tied to how your business is actually growing
- A plain answer on whether a tool, upgrade, or renewal is worth it
Who it's for
Anyone making an IT purchasing or strategy decision without in-house expertise to pressure-test it — a renewal coming up, a vendor pitch to evaluate, or a budget to plan for next year.
How we run it day to day
We're not paid a commission on what you buy, so there's nothing pulling the advice in a particular direction. Check-ins happen on a regular schedule, not just when something's already gone wrong, and "you don't need this" is a perfectly normal answer from us.
09 / Custom software & web development
When off-the-shelf software doesn't quite fit your business
Sometimes the right answer isn't another SaaS subscription — it's a small piece of custom software, an integration between two systems that don't talk to each other, or a website that actually represents the business well. Built and maintained by the same team already running your IT, not handed off to a separate agency you have to re-explain everything to.
What's included
- Custom software development for internal tools and workflows
- API development and integrations — connecting systems that don't talk to each other, or exposing an API for a client's own product
- Website design, development, and ongoing maintenance
- Online presence and digital promotion — the basics of getting a business found and looking credible online
Who it's for
Businesses whose workflow doesn't fit neatly into an off-the-shelf product, anyone who needs two systems to share data automatically instead of someone retyping it, and businesses that need a website or online presence built and then actually kept up to date.
How we run it day to day
Work is scoped and estimated before anything is built, the same way our onboarding and projects work is. Once something ships, it's maintained — a website or integration we build doesn't go stale the day after launch, because the same team that built it is still around to look after it.
Not sure which of these you actually need?
Tell us what's broken, slow, or just quietly worrying you, and we'll tell you plainly what it would take to fix.