Mobile device & app support
Setup and troubleshooting for the phones and laptops agents actually carry into showings — not just the machines plugged in back at the office.
Industries — Real Estate
IT for a team that's almost never at a desk.
Built for small and mid-size brokerages, independent agent teams, and property management offices — not a national franchise head office. Your agents are showing properties, meeting clients, and working off a phone or laptop more hours than they're sitting at a desk. Support that assumes otherwise doesn't actually help.
The reality of small brokerages
Most brokerages don't have an IT department — they have a broker or office manager fielding tech questions on top of everything else
It's rarely a dedicated role. It's a broker or office manager who also handles compliance, payroll, and the front desk, taking a call from an agent locked out of their account on the way to a showing. Small problems get worked around instead of fixed, because nobody has the time to chase them properly. We're built to be the IT support your brokerage doesn't have on staff — reachable when something breaks in the field, proactive about what hasn't broken yet, and realistic about the fact that your team is busy closing deals, not triaging tickets.
Where agents actually work
Support built for the field, not just the office
Agents are in their cars, at open houses, meeting clients curbside — working off a phone or laptop far more often than a desktop plugged in at the office. Support has to meet them there.
Secure remote access
Access set up so an agent working from a car or a coffee shop isn't one lost laptop away from exposing a client's financial details.
Field connectivity support
Help when a hotspot drops mid-showing or a listing photo won't upload from the field — not a "have you tried rebooting" reply that arrives after the open house is over.
The tools that can't go down
MLS and transaction management outages don't just slow you down — they block closings
Your MLS, your transaction management platform, and your e-signature workflow are where the actual work of a deal happens. We treat access issues on those systems with the urgency they deserve, not as a ticket behind everyone else's printer problem.
- Fast response when the systems your team is in constantly — MLS, transaction management, e-signature — have access or login problems
- A locked-out account the morning of a closing treated as the genuine emergency it is, not queued behind routine requests
- Working familiarity with the platforms your team actually uses day to day, not a generic script that starts with "clear your cache"
- A heads-up before a known platform maintenance window, instead of agents discovering it mid-showing
Who you're actually emailing
Real estate moves through more inboxes than most small businesses — and that's exactly what wire fraud targets
"Change of bank details" wire fraud around closing is a well-documented, well-known pattern in real estate — a scammer inserts fake wiring instructions into the conversation at the exact moment money is about to move. It preys on how the business already works: high email volume, and a long list of outside parties in the loop — clients, lenders, title and escrow companies, inspectors — any of whom might plausibly send an update. We build defenses around that reality instead of hoping no one falls for it.
- Email security and phishing-resistant practices across every mailbox in the brokerage, not just the broker's
- Multi-factor authentication on every email account, so a stolen password alone isn't enough to get in
- Help spotting look-alike domains and spoofed sender names, the most common way these scams get a foothold
- Verifying who you're actually talking to on anything involving money — not just who the email claims to be from
The one rule worth repeating to every client and every agent: never change or confirm wiring instructions based on an email alone. Call a known, verified phone number — one you looked up yourself, not one in the email — before any money moves. It's a simple habit, and it's the single most effective defense against this exact scam.
Contracts, disclosures, and everything in between
Sensitive paperwork, handled like it matters
Purchase agreements, disclosures, and client financial details move through your systems constantly. This isn't a regulated industry the way healthcare or legal is, but that's exactly why it's worth treating as good practice rather than an afterthought.
Secure document storage
Contracts and disclosures stored and shared through systems built for sensitive documents, not scattered across whatever email thread the conversation started in.
Access that matches who needs it
The right agents and staff see the right files — and when someone leaves the brokerage, their access gets cut the same day, every time.
Retention & version clarity
A clear record of which version of a disclosure went out and when, so an honest question later has an honest answer.
Ready to stop being your brokerage's go-to tech support?
Tell us about your team — agent count, what you run transactions through, and what's been breaking. We'll take it from there.